Last Updated: October 2026
Digital Mart AU (“Digital Mart AU”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, create an account, purchase physical or digital products, contact us, or otherwise interact with our services.
Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
For privacy-related enquiries, please contact:
Email: support@digitalmartau.com
1. Information We May Collect
Depending on how you interact with Digital Mart AU, we may collect information such as:
- Your name;
- Email address;
- Telephone number;
- Billing and shipping addresses;
- Account and login information;
- Order and transaction details;
- Products purchased or viewed;
- Communications you send to us;
- Refund, return and customer-support information;
- IP address and device/browser information;
- Website usage and interaction information;
- Cookie and similar technology information; and
- Other information you voluntarily provide to us.
We aim to collect only information reasonably necessary for our business activities and services.
2. Payment Information
Payments on our website may be processed by third-party payment service providers, including Stripe.
When you make a payment, payment-related information may be collected and processed directly by the relevant payment provider in accordance with its own privacy practices.
Digital Mart AU does not need to receive or store your complete payment card number where the transaction is processed directly by our payment provider.
For information about how Stripe handles personal data, you can review the Stripe Privacy Policy.
3. How We Collect Information
We may collect personal information directly from you when you:
- Place an order;
- Create or manage an account;
- Complete checkout;
- Subscribe to communications;
- Contact customer support;
- Request a refund or return;
- Submit a form;
- Participate in a promotion; or
- Otherwise interact with our website.
Certain technical information may also be collected automatically through cookies, server logs and similar technologies.
Where permitted, information may also be received from service providers involved in operating our website, processing transactions, fulfilling orders or providing customer support.
4. How We Use Personal Information
We may use personal information for purposes including:
- Processing and fulfilling orders;
- Delivering physical products;
- Providing access to digital products;
- Processing payments, refunds and returns;
- Communicating about orders;
- Providing customer support;
- Maintaining customer accounts;
- Detecting and preventing fraud or unauthorised transactions;
- Maintaining website security;
- Improving our website, products and customer experience;
- Maintaining business and transaction records;
- Complying with legal and regulatory obligations; and
- Sending marketing communications where permitted and subject to applicable consent and unsubscribe requirements.
We will not use personal information for unrelated purposes where doing so would be inconsistent with applicable privacy law.
5. Digital Products
When you purchase a digital product, we may process information necessary to fulfil and administer the purchase, such as your name, email address, order information and records relating to delivery or access.
We may retain reasonable records showing that a digital product was delivered or accessed for customer support, fraud prevention, transaction administration and dispute handling.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate essential website functions, maintain sessions and shopping carts, remember preferences, understand website usage, improve performance and, where applicable, support analytics or advertising.
Some cookies may be provided by third-party services integrated into our website.
Where consent is legally required for particular non-essential cookies or technologies, we will seek that consent as applicable.
You can also control cookies through your browser settings, although disabling certain cookies may affect website functionality.
7. Disclosure of Personal Information
We do not sell personal information as part of our ordinary business activities.
We may disclose information where reasonably necessary to service providers that help us operate Digital Mart AU, including providers of:
- Payment processing;
- Website hosting and infrastructure;
- E-commerce services;
- Email and communications;
- Shipping and fulfilment;
- Analytics;
- Fraud prevention and security;
- IT and technical support; and
- Professional or regulatory services.
We may also disclose information when required or authorised by law, to protect our legitimate legal interests, or in connection with a business restructuring or transfer, subject to applicable privacy requirements.
Service providers receive only the information reasonably required for the relevant service, subject to applicable arrangements and law.
8. Overseas Processing and Disclosure
Some third-party technology, hosting, payment, analytics or other service providers may process or store information outside Australia.
The countries involved depend on the providers and infrastructure we use and may change over time.
Where the Privacy Act applies to us, we will take reasonable steps concerning overseas disclosures as required by applicable Australian privacy law.
The OAIC requires covered entities to state whether personal information is likely to be disclosed overseas and, where practicable, identify the relevant countries. OAIC
Website administrator note: If you know that your hosting, email, analytics or other providers store customer information in particular countries, this section should be updated to identify those countries where practicable.
9. Data Security
We take reasonable steps appropriate to our business to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.
Measures may include access controls, secure connections, reputable hosting and payment providers, software updates and other reasonable technical and organisational safeguards.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. Retention of Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, accounting, taxation, fraud prevention, dispute resolution and legal or regulatory obligations.
When information is no longer reasonably required, we will take appropriate steps regarding deletion or de-identification where required by applicable law.
11. Marketing Communications
Where permitted by law, we may send customers information about Digital Mart AU products, promotions or offers.
You may unsubscribe from electronic marketing communications using the unsubscribe facility provided in the communication, where applicable, or by contacting:
Unsubscribing from marketing does not prevent us from sending necessary transactional communications, such as order confirmations, delivery information or important account messages.
12. Accessing or Correcting Your Information
You may contact us if you wish to request access to personal information we hold about you or believe that information should be corrected.
Please contact:
We may need to verify your identity before processing a request. Requests will be handled in accordance with applicable privacy laws.
The Australian Privacy Principles include rights concerning access to and correction of personal information for entities covered by the Privacy Act. OAIC
13. Privacy Complaints
If you believe we have mishandled your personal information, please contact:
Digital Mart AU
Email: support@digitalmartau.com
Please provide sufficient information for us to understand and investigate your concern.
We will review privacy complaints and respond within a reasonable period.
Where the Privacy Act applies and you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).
Office of the Australian Information Commissioner
The OAIC specifically requires covered organisations’ privacy policies to explain how individuals can make privacy complaints and how those complaints will be handled. OAIC
14. Third-Party Websites and Services
Our website may contain links to or integrations with third-party websites and services.
Those third parties may have their own privacy policies and information-handling practices. Digital Mart AU is not responsible for the privacy practices of independent third parties.
We encourage customers to review the relevant third party’s privacy information before providing personal information directly to them.
15. Children
Our website and products are not specifically directed at children.
If we become aware that personal information has been provided by a child in circumstances where parental or guardian consent is legally required, we will take appropriate steps in accordance with applicable law.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers, technology or legal obligations.
The latest version will be published on our website with an updated “Last Updated” date.
The OAIC recommends keeping an APP Privacy Policy current as information-handling practices change. OAIC
17. Contact Us
For questions, requests or complaints concerning this Privacy Policy or how Digital Mart AU handles personal information, please contact:
Digital Mart AU
Email: support@digitalmartau.com
